Baggage enquiry

We are sorry for any inconvenience caused by your delayed, damaged, or misplaced baggage. Please note that submitting a request and providing bank details does not guarantee a refund/reimbursement. Please complete the form below so we can see if we can assist.

Step 1: Contact Information

(* Mandatory fields)

Please include the country and area code
(10 characters)
(6 alpha or alphanumeric characters) If you are unsure of your booking reference, please provide your flight details below.

Step 2: Request Details

If you have been provided with a CASE ID about your specific issue already, please include it here.
Please provide us with as much detail as possible, such as a description of your baggage and any other relevant information.

Step 3: Bank Account Details

Step 4: Attachments

Please attach relevant information regarding your request (e.g. baggage settlement and release form, proof of purchase receipts, and photos or quotes for repair).

File must be of type pdf,jpg,png,tif,doc,docx and must not exceed 4MB per attachment (max 2 attachments)

Personal information is only collected for the purpose of processing your request and is governed by our Privacy Policy.

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