This is our website for:

Billing or payment enquiry

We are sorry you have experienced a problem with your billing or payment. Please complete the form below so we can see if we can assist.

We will contact you as soon as possible (within 15 business days).

Step 1: Contact Information

(* Mandatory fields)

Please provide us with the email address used in your booking.
Please include the area code

Step 2: Flight Details

(6 alpha or alphanumeric characters) If you are unsure of your booking reference, please provide your flight details below.
Departure Date

Step 3: Request Details

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- If you have been provided with a CASE ID about your specific issue already, please include it here.
Please provide us with as much detail as possible and any other relevant information to assist your enquiry.

Personal information is only collected for the purpose of processing your request and is governed by our Privacy Policy.


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