Travel expense request

We are sorry for any inconvenience caused by your recent flight disruption. Please complete this form if:

  • you were delayed overnight on your day of travel and
  • you were not in your home airport (or the airport was more than one hour's travel from your residence) and
  • you incurred out of pocket expenses as a result of a flight disruption

Note that submitting a request does not guarantee reimbursement.

We will contact you as soon as possible (within 15 business days)

Step 1: Contact Information

(* Mandatory fields)

Please include the country and area code

Step 2: Flight Details

(6 alpha or alphanumeric characters) If you are unsure of your booking reference, please provide your flight details below.

Step 3: Request Details

If you have been provided with a CASE ID about your specific issue already, please include it here.
Please describe the expenses you incurred.

Step 4: Bank Account Details

Step 5: Attachments

Please attach receipts for expenses incurred. File must be of type pdf,jpg,png,tif,doc,docx and must not exceed 4MB per attachment (max 2 attachments)

Personal information is only collected for the purpose of processing your request and is governed by our Privacy Policy.


Feedback Feedback
We are always trying to improve here at Jetstar, so please take a moment to tell us about your website experience

Close
loading