Travel expense request

We are sorry for any inconvenience caused by your recent flight disruption. Please complete this form if:

  • you were delayed overnight on your day of travel and
  • you were not in your home airport (or the airport was more than one hour's travel from your residence) and
  • you incurred out of pocket expenses as a result of a flight disruption

Note that submitting a request does not guarantee reimbursement.

We will contact you as soon as possible (within 15 business days)

Step 1: Contact Information

(* Mandatory fields)

Please include the country and area code

Step 2: Flight Details

(6 alpha or alphanumeric characters) If you are unsure of your booking reference, please provide your flight details below.

Step 3: Request Details

If you have been provided with a CASE ID about your specific issue already, please include it here.
Please describe the expenses you incurred.

Step 4: Bank Account Details

Step 5: Attachments

Please attach receipts for expenses incurred. File must be of type pdf,jpg,png,tif,doc,docx and must not exceed 4MB per attachment (max 2 attachments)

Personal information is only collected for the purpose of processing your request and is governed by our Privacy Policy.

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