Billing or payment enquiry

We are sorry you have experienced a problem with your billing or payment. Please complete the form below so we can see if we can assist. Please note that submitting a request and providing bank details does not guarantee a refund/reimbursement.  Generally, bookings are non-refundable.

Step 1: Contact Information

(* Mandatory fields)

Please provide us with the email address used in your booking.
Please include the area code

Step 2: Flight Details

(6 alpha or alphanumeric characters) If you are unsure of your booking reference, please provide your flight details below.
Departure Date

Step 3: Request Details

If you have been provided with a CASE ID about your specific issue already, please include it here.
Please provide us with as much detail as possible and any other relevant information to assist your enquiry.

Step 4: Bank Account Details

Personal information is only collected for the purpose of processing your request and is governed by our Privacy Policy.

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